Privacy Policy

1. Introduction

Ownerik ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

• Name, email address, phone number
• WhatsApp number for communication
• Property details and preferences
• Financial information (property prices, budgets)
• Identity verification documents
• Property-related documents and images
• Feedback and reviews
• Support communications

2.2 Automatically Collected Information

When you use our platform, we automatically collect:

• Device information (IP address, browser type, device type)
• Usage data (pages visited, time spent, actions taken)
• Location data (with your permission)
• Cookies and similar tracking technologies
• Error logs and performance data

2.3 Third-Party Information

We may receive information from:

• Authentication services (Clerk)
• Property databases and public records
• Social media platforms (if you connect your accounts)
• Analytics and marketing services

3. How We Use Your Information

We use your information to:

• Provide and maintain our platform services
• Process your property inquiries and applications
• Facilitate communication between users
• Verify your identity and property ownership
• Send you relevant property notifications and updates
• Improve our services and user experience
• Comply with legal obligations
• Prevent fraud and ensure platform security
• Conduct analytics and research
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

4.1 With Other Users

We may share certain information with other users to facilitate property transactions and community features, including your name, contact information, and property-related details.

4.2 With Service Providers

We share information with trusted third-party service providers who help us operate our platform:

• Cloud storage providers (Cloudinary)
• Authentication services (Clerk)
• Analytics providers (Google Analytics)
• Monitoring services (LogRocket, Sentry)
• Email service providers
• Payment processors
• Communication services (Twilio)

4.3 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes
• Protect our rights and property
• Prevent fraud or illegal activities
• Ensure user safety

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption in transit and at rest
• Access controls and authentication
• Regular security audits and updates
• Secure data centers and cloud infrastructure
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

• Account information: Until account deletion + 30 days
• Property listings: Until removal + 1 year
• Transaction records: 7 years for legal compliance
• Communications: 3 years
• Analytics data: 26 months

7. Your Rights and Choices

You have the following rights regarding your personal information:

7.1 Access and Correction

You can access and update your personal information through your account settings.

7.2 Data Portability

You can request a copy of your data in a structured, machine-readable format.

7.3 Deletion

You can request deletion of your account and personal information, subject to legal retention requirements.

7.4 Marketing Communications

You can opt out of marketing communications at any time through email unsubscribe links or account settings.

7.5 Cookies

You can control cookies through your browser settings, though this may affect platform functionality.

8. Third-Party Services

Our platform integrates with third-party services that have their own privacy policies:

• Clerk: Authentication and user management
• Cloudinary: Media storage and optimization
• Google Analytics: Usage analytics
• LogRocket: User session monitoring
• Sentry: Error tracking and performance monitoring
• Twilio: SMS and communication services

We encourage you to review their privacy policies to understand how they handle your information.

9. Children's Privacy

Our platform is not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze usage patterns and improve our services
• Provide personalized content and recommendations
• Ensure security and prevent fraud
• Enable third-party integrations

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the platform after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Governing Law

This Privacy Policy is governed by the laws of India and applicable international data protection regulations including GDPR (where applicable).