Refund Policy

1. General Policy

Ownerik currently does not support automatic refunds for our services. We understand that circumstances may arise where you are not satisfied with our service, and we are committed to addressing such concerns on a case-by-case basis.

2. Refund Request Process

If you are not happy with our service and believe you are entitled to a refund, please follow these steps:

1. Contact our support team at support@ownerik.com
2. Provide detailed information about your concern or issue
3. Include your account details and transaction information (if applicable)
4. Explain why you believe a refund is warranted

3. Review Process

Once we receive your refund request, our team will:

• Review your case thoroughly within 5-7 business days
• Investigate the circumstances surrounding your request
• Verify the validity of your claim
• Consider the nature of the service provided
• Evaluate any terms and conditions that may apply

4. Refund Decision

Based on our review, we may:

• Approve a full or partial refund if the case is valid
• Provide alternative solutions or service credits
• Offer additional support to resolve your concerns
• Deny the refund request with a detailed explanation

We will communicate our decision to you via email within 7-10 business days of receiving your request.

5. Valid Refund Scenarios

While each case is evaluated individually, valid refund scenarios may include:

• Technical issues that prevent service access or functionality
• Service not provided as described
• Duplicate charges or billing errors
• Service cancellation within 24 hours of purchase (where applicable)
• Force majeure events affecting service availability
• Platform outages or service interruptions beyond our control

6. Non-Refundable Items

The following are generally not eligible for refunds:

• Services that have been fully provided as described
• Change of mind or personal preference
• Failure to use the service due to user error
• Violation of our terms of service
• Services used beyond the initial trial period
• Information or insights already accessed through our platform

7. Refund Processing

If your refund is approved:

• Refunds will be processed within 5-10 business days
• Refunds will be credited to the original payment method within 30 business days
• Processing times may vary depending on your payment provider
• You will receive a confirmation email once the refund is processed

8. Dispute Resolution

If you disagree with our refund decision, you may:

• Request a secondary review by our management team
• Provide additional documentation to support your case
• Contact us for alternative resolution options

9. Contact Information

For refund requests or questions about this policy, please contact us:

10. Policy Updates

We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Governing Law

This refund policy is governed by the laws of India and is subject to our Terms of Service.